Help

1. What payment options are accepted?
   • Cancellation and Refund Policy
2. How do I place an order (register to the event)?
   • Logging in
   • Creating an user account (first time users)
   • Registration process (first time users)
   • Ordering process
   • Detailed steps with screenshots
   • Working with promo codes
   • Step-by-step: Registration for first time users with promo code
3. Other
   • Adding more details to my profile
   • Buying multiple registration fees (tickets)
   • Buying multiple registration fees (tickets) for different events
4. Abstracts
   • Where can I submit an abstract?
   • Working with the abstract submission form
   • How can I resubmit an abstract?
5. FAQ
   • Can I pay using American Express or Diners?
   • Can I login using Facebook, gmail, etc.?
   • Where and how do I book a hotel?
   • I paid with credit card but got the details to make payment in the 'Thank you for your purchase' email.
   • The checkout page (for credit card) seems not to exist .. I get the error
   • Where can I purchase registration fees (tickets)?
   • Do I need separate accounts for conference website and RBI Events?

What payment options are accepted?

The Payment Pages used at RBI Events are secure and you can safely enter your card details to pay for your order.

We accept the following methods of payment:

• Bank transfer
• Credit or debit card (VISA, MASTERCARD, MAESTRO).

How do I place an order (register to the event)?

Logging in

To place an order you must login into the RBI Events.

You can login before adding items in your basket or you can add items first and then login after you select Proceed to Checkout.

Creating an user account (first time users)

If you don't have an account you must create one first by registering. You can register by clicking on the LOGIN in the header.

User account is valid both for RBI Events (a place where you purchase registration fees) and your conference website (where you can submit or resubmit your abstract, if needed). Furthermore, your account is valid for any future conferences you may attend.

Registration process (first time users)

After you fill in the registration details you will receive a confirmation email with user account activation link. Please follow the link for successful activation. Once your user account has been activated you can proceed to add registration fees (tickets) for the conference you want to attend.

Ordering process

1. Select items (tickets/registration fees) from the event you want to attend
2. (Re)View you shopping cart and proceed to checkout
3. Enter participant details
4. Confirm order
5. Select payment type
   • Bank transfer - you'll get payment instructions
   • Credit or debit card - you'll be redirected to payment gateway where you can make the secure payment online

Detailed steps with screenshots

Step1 - Adding Tickets

Add items to your basket from the event you want to attend by clicking on Add to Cart. You can add more than one ticket.

Step2 - Shopping Cart

Once you have your items in your basket, you can then (if you wish) increase the quantity by entering the desired amount in the quantity field and clicking on Update Quantities.

You can add different types of tickets by clicking on Continue Shopping.

Clicking on the Proceed to Checkout button on the Shopping Cart takes you to the Participant Details.

Step3 - Participant Details

Here you can enter your personal information and other details important to your arrival and stay at the event.

After you enter all the details, you can proceed by clicking on Continue button which will take you to Confirm Order screen.

Fields marked with * are mandatory.

Step4 - Confirm Order

Here you can see (or edit) summary of your order.

Also, here you can enter a promo code (if you have one) and/or add details for other participants (if you are shopping for more than one person).

After you are done, click on Confirm Order.

Step5 - Choose Payment

On the next screen, you select payment type – bank transfer or credit or debit card.

• If you select Bank Transfer, you will see Thank you screen with necessary data to make your payment.
• If you select Credit or Debit Card you will be redirected to payment gateway where you can make your payment online.

Here you can also review:

• Seller information
• Credit card purchase security statement
• Personal data gathering and protection statement
• Currency Exchange Info
• Terms and conditions
• Cancellation conditions and refund policy

Working with promo codes

Promo codes allow you to get the discount on selected tickets. Discounts can range from 1% to 100% (for completely free registration).

Step1 - Add Special Ticket

Add Special Ticket to your basket by clicking on the 'Add to Cart' button.

Step2 - Proceed to Checkout

Click on 'Proceed to checkout' to continue.

Step3 - Participant Details

Here you can enter your personal information and other details important to your arrival and stay at the event.

After you enter all the details, you can proceed by clicking on Continue button which will take you to Confirm Order screen.

Fields marked with * are mandatory.

Step4 - Type in your promo code

Type in your promo code and click on 'Submit discount code'.

Step5 - Confirm Order

If you entered a correct code, you will see success message and your price will be reduced (in this case to 0 since the code gives 100% discount).

Click on 'Confirm Order' to finish your (free) registration.

Step-by-step: Registration for first time users with promo code

Instructions are in the PDF below.

Other

Adding more details to my profile

By clicking on My Profile on the top of the page and then on Edit button you can add more details to your profile.

This can be useful if you (hopefully) plan to register for multiple events in the future. By adding those details now, you save a lot of typing later since your details will be filled in automatically.

Buying multiple registration fees (tickets)

You can buy multiple tickets of any kind. On the confirm order screen you will be asked (at the bottom of the screen) below Participants to add personal data for additional persons.

Buying multiple registration fees (tickets) for different events

Although this is technically possible, it has been disabled to avoid confusion. You can buy multiple tickets in a single process only from one conference at the time.

Abstracts

Where can I submit an abstract?

If your conference requires you to upload an abstract, you can do it by:

• Clicking on a button 'Submit an abstract', usually found under Call for Abstracts on your conference website.
• By logging into conference website and clicking on login/my profile in the header. You will see option 'Submit an Abstract'.
• By logging into events.irb.hr and clicking on login/my profile in the header. You will see option 'Submit an Abstract' (for all active conferences).

You can resubmit your abstract as many times as you like, following above steps.

Working with the abstract submission form

Pay attention to descriptions, they give you instructions for input.

Make sure you select presenting author.

If you are uploading part of abstract, because of special characters and formulas, make sure it is in docx format.

If you are uploading an image, please upload png, jpg or tiff only.

After you are done filling in the form press submit (or cancel if you want to give up).

How can I resubmit an abstract?

Login into the conference web page by clicking on the 'Login' (in the header) and then click on 'My Profle' (in the header).

In your profile you will see all your abstracts. Click 'edit' button to edit and resubmit your abstract.

FAQ

Can I pay using American Express or Diners?

No, not at the moment.

Can I login using Facebook, gmail, etc.?

No, not at the moment. We plan to support this.

Where and how do I book a hotel?

It depends. Sometimes organizers handle booking for your, sometimes you have to do it yourself.

Once you are in shopping process read the Travel and accommodation information section of the Participant details screen carefully. If in doubt, please send us an email to events@irb.hr

I paid with credit card but got the details to make payment in the 'Thank you for your purchase' email.

This section of email says "If you made a Bank Transfer, please pay with the following information". It is a reminder for users who chose bank transfer in case they missed it on the website during shopping process.

The checkout page (for credit card) seems not to exist .. I get the error

If you have problem accessing Payment Gateway maybe your company firewall is blocking it. Please consult with you IT department.

Where can I purchase registration fees (tickets)?

You can purchase registration fee(s) for your conference on RBI Events website. You can get there (here) by following REGISTER HERE link on the conference website or by directly going to RBI Events website.

Do I need separate accounts for conference website and RBI Events?

No. No matter where you register (on conference website or RBI Events) your username and password are valid both for RBI Events and your conference website (or any future conference websites in our system).